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User Manual
We wholly understand that timely technical support is the quintessence of Internet services. That's why we pioneered in providing 24-hour technical support dated back to 1999. Our technical support professionals are devoted to offering expert advice and solutions round the clock. Whenever you are in quest of help, please do not hesitate to call our technical support hotline at (852) 2540 1505 or email to support@ud.hk.Whenever you seek technical advice on, for instance, email account settings, FTP usage, common scripts and other areas, this section is the problem solver that you can always refer to.
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Email Account Setup Manual: | ||
| 1. | Email Setup Manual - Android (Samsung) |   Download |
| 2. | Email Setup Manual - iOS 11 (IPhone or IPad) | Download |
| 3. | Email Setup Manual - Mac Mail | Download |
| 4. | Email Setup Manual - Microsoft Outlook 2019 | Download |
| 5. | Email Setup Manual - Thunderbird | Download |
| 6. | Email Setup Manual - Office 365 | Download |
Why choose UD?
UD Web Hosting is formed by a group of networking and Internet professionals who have years of experience in Internet project management. Besides our expertise, UD offers the most up-to-date technologies to support your Internet business. Our highest bandwidth provides you the fastest speed for your customers to access your Websites. With our strong technical support and affordable price, UD is, by far, the most competitive web hosting company in Hong Kong. Join UD's services now!
Why do I need web hosting?
Internet marketing is the most cost-effective way to promote your business in today's society. Having a professional presentation in your Website is the first step. The second thing is to choose a trustworthy web hosting partner to provide security support for your web pages. Then you are ready to run a round-the-clock, staff free business online.
How long does it take me to open an account with UD?
All you have to do is filling in the application form. Your domain name registration usually takes about 3 working days to complete. Before it is ready, we can open a temporary web account for you. It only takes us 24 hours to activate your account.
Please call our Customer Service Department on (852) 2554 7545 now! We are here to serve you.
You can also register domain names online. Please visit www.udomain.com .
Can I stop my account if I am not happy with your service? Is there any penalty for that?
We offer you 30 days money back guarantee. If you are not satisfied with our service, you can stop it anytime. You will not face any penalty.
How can I pay for my domain name registration?
You can either pay the domain name registration fee through UD or pay directly to domain registrar (e.g. HKDNR).
Can I transfer my domain from another web hosting company to UD?
Yes, just fill in the application form, and we will do the rest for you. It takes about 3-7 working days for your account to be transferred.
Do I need Internet connection if I join UD?
Yes. Since UD does not provide Internet connection service, you need to join an Internet Service Provider (ISP) to get access to Internet first. After you have connected to Internet, you can remotely control your web pages in our server through FTP or FrontPage.
If you are going to use ASP, pay attention to the following items.