UD AI spans nine product lines, grouped into three categories by use case. The map below sorts them into three streams, and the table shows how the three main "AI deployment" services differ.
All three relate to AI deployment but serve different needs: AIStaff is a fully managed AI workforce; Private AI BizHub is a 100% private enterprise AI knowledge base; AI Cloud Express is one-click cloud hosting for open-source AI tools, where you choose OpenClaw or Hermes.
Chatbot Master mainly serves your customers as a knowledge-base support bot deployed across WhatsApp, Facebook Messenger and your website; Hermes is an AI agent with persistent memory, serving internal teams or continuing one conversation across platforms.
Yes. Common pairings: AIStaff with Chatbot Master (internal AI staff plus customer-facing service), or Private AI BizHub with UMail Assistant (internal knowledge base plus email assistant).
For SMEs on a budget wanting to try AI, start with AI Chatbot Master (from HK$298/mo, self-service) or UMail Assistant, then scale up to AIStaff or BizHub as needs grow.
It depends on the product. The timeline below runs from 3 minutes to 8 weeks. UD’s Hong Kong team handles the full technical deployment, no IT background required.
Yes. Every UD AI product is deployed by UD’s Hong Kong team. Cloud Express and Chatbot Master are self-service by design; AIStaff and BizHub are supported end-to-end by UD consultants.
Chatbot Master and UMail Assistant need no extra training; AIStaff and BizHub include local training in Chinese, online or on-site.
Yes. UD provides ongoing support, regular reviews and optimisation advice; some products (such as BizHub) include periodic model updates and index rebuilds.
Typically: a business overview, target market, ICP, company documents, brand-tone guidance and a list of systems to integrate. UD consultants provide a checklist at the initial consultation.
Two products have public pricing (from HK$220–HK$988/mo); the rest are quoted by user count, usage and integration scope. UD consultants provide a written quote within one working day.
Annual subscription gets 1 month free; two-year gets 2 months free. Local payment: FPS, Octopus, credit card.
Quoted by user count, usage and integration scope; a UD consultant will respond with a written quote as soon as possible.
AI Chatbot Master has a six-month minimum; an annual subscription includes one free month and a two-year subscription two free months.
We support credit card, FPS, Octopus and bank transfer, with no cross-border fees or FX spreads. Enterprise clients can apply for monthly billing.
Some products offer a free assessment or demo. AIStaff and BizHub include a free initial assessment; Chatbot Master offers trial conversation credits on request.
Yes. Chatbot Master and Cloud Express support self-service upgrades and downgrades from the dashboard; for other products, contact a UD consultant.
Chatbot Master’s Starter plan has a one-off HK$1,000 setup fee; on the Standard and Professional plans it is waived with annual payment. Cloud Express has no separate setup fee.
By default in UD’s Hong Kong data centre, and never used for model training. BizHub also supports your own dedicated servers; a DPA can be signed if needed.
Stored by default in UD’s Hong Kong data centre. BizHub also supports your own dedicated servers.
Permission tiers, encryption and retention are designed around the Personal Data (Privacy) Ordinance and the PCPD’s 2024 Model Framework for AI personal-data protection.
Yes. Enterprise clients can sign a Data Processing Agreement setting out data use, retention, deletion policy and the list of sub-processors.
By department, seniority and project team. BizHub also supports enterprise SSO (Azure AD, Okta, Google Workspace).
UD has an incident-response process and notification mechanism; for any suspected data incident, clients are notified within the contractual timeframe and an investigation begins.
Yes. Chatbot Master and BizHub provide a conversation-log dashboard where authorised staff can review, export and delete, helping you keep improving the knowledge base.
BizHub and Cloud Express support both closed-source (ChatGPT / Claude / Gemini / DeepSeek) and open-source (Llama / Mistral / Phi) models, switchable seamlessly inside your private environment.
Yes. BizHub supports fine-tuning on your enterprise documents and industry data to build a tailored model, ideal for healthcare, legal and finance.
Yes. Every UD AI product is tuned for Hong Kong written Chinese, Traditional and Simplified Chinese, designed around local business context so honorifics and cadence feel native.
Word, PDF, Excel, PowerPoint, CSV, TXT, Markdown, HTML, images (via OCR) and video transcription. The exact list is confirmed at the initial consultation, based on your knowledge-base types.
Chatbot Master and BizHub use a retrieval-based (RAG) architecture, so the AI only answers from authorised data; when confidence is low it hands off to a human.
Yes. The categories below cover the common cases: UMail’s cross-mail-server deployment, BizHub document sources, native or API CRM/ERP integration, and enterprise SSO.
BizHub and AIStaff support enterprise SSO (Azure AD, Okta, Google Workspace); other products are assessed as needed and configured by UD consultants.
Some products offer API integration to embed AI into your apps or internal systems. Request the API docs and access during the initial consultation.
Yes. AIStaff and BizHub support multi-user, multi-department, multi-subsidiary deployment, with permissions and billing set separately by org structure.
Yes. BizHub can index directly from SharePoint, OneDrive, Google Drive and other document sources, with no manual upload.
UD’s Hong Kong team follows up in Chinese during office hours, with a 24-hour escalation channel for emergencies. Support hours and contacts are below.
Cantonese, Traditional Chinese, Simplified Chinese and English. UD’s Hong Kong engineering and advisory team works primarily in Chinese.
The standard channel is the enquiry form on each product page; for emergencies, reach a UD consultant via WhatsApp (9696 7545) or email (sales@ud.hk). Enterprise clients have a dedicated account manager.
Yes. Several UD AI products include regular review and optimisation (such as BizHub’s model updates and index rebuilds, AIStaff’s tool upgrades and Lead Genius’s performance reviews).
Per the contract terms. Monthly products such as Chatbot Master and Cloud Express can be cancelled self-service from the dashboard; for others, speak to a UD consultant.
Yes. If you already use other UD services (cloud hosting, business email, domains), UD consultants can help scope an integrated AI plan; migration from other vendors includes a data-import assessment.
Leave your details and a UD consultant will get back to you within one working day.
This FAQ is written and maintained by UD AI’s local Hong Kong expert team. UD has served Hong Kong businesses since 1998.
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