Tutorial videos & email manuals
Step-by-step guides for email setup and webmail. The webmail guide is available as a PDF, and six email clients have accompanying YouTube video tutorials.
Webmail (PDF manuals)
Webmail user manual (desktop)Webmail interface operation and setup stepsWebmail user manual (mobile)Using webmail in a mobile browser
Email account setup tutorials (YouTube)
Click a video to watch it on this page.
A matching step-by-step PDF guide is available for each video, just ask our customer service team.
Download forms
Forms for service applications, partner programmes, and contracts. Complete the form and submit it via support@ud.hk or your customer service officer.
Service applications
.hk domain pre-registration form (generic)
Download PDF.hk domain pre-registration form (Asia)
Download PDF.hk domain pre-registration form (overseas)
Download PDFEmail marketing (UPromote) application form
Download PDFAccount & service changes
Contact information change form
Download PDFUBonus rewards redemption form
Download PDFService termination form
Download PDFContracts & service guarantees
Service agreement
Download PDFService Level Agreement (Professional web hosting plans and above)
Download PDFDedicated server SLA
Download PDFSome PDFs require Acrobat Reader. If it isn't installed, download it free from the official Adobe page.